Refund Policy — Paid Courses

This Refund Policy explains how refunds work for paid online courses ("Courses") offered by Goexa LLC ("we", "us") on Goexa. It supplements our Terms of Use.

1. How paid access works today

Some Courses require payment. Until automated card checkout is enabled, payment is collected off the website (for example bank transfer, invoice, or agreed payment link). After we confirm payment, we send you a single-use access code or grant access to the email address on your student account. You redeem the code on the Course page to enroll.

2. Eligibility for a refund

You may request a full refund if all of the following are true:

• You contact us within 14 calendar days of the date we confirmed your payment.
• You have completed less than 20% of the Course content (lessons/topics marked complete).
• No Course certificate has been issued to you for that Course.
• You provide the email address used for your student account and, if available, your invoice or payment reference.

3. Non-refundable situations

We generally do not grant refunds when:

• More than 14 days have passed since payment confirmation.
• You have completed 20% or more of the Course, unless required by mandatory consumer law.
• A certificate was already issued.
• The access code was shared publicly or used beyond the purchase terms.
• You purchased a bundle or promotion explicitly marked as non-refundable.

4. How to request a refund

Email legal@oexa.org with subject line Course refund request and include:

• Course name
• Student account email
• Payment date and reference (invoice #, transaction id)
• Brief reason (optional)

We aim to respond within 3 business days. Approved refunds are processed using the original payment method where possible, within 14 business days of approval.

5. What happens after a refund

• Your access code is revoked and cannot be reused.
• Your enrollment in the Course is removed; progress may be deleted.
• You must not continue to use downloaded materials after refund.

6. Partial refunds and exceptions

We may offer a partial refund or credit at our discretion (for example duplicate charge or technical issue preventing access). Contact us before disputing a charge with your bank so we can resolve the issue faster.

7. Consumer rights

Nothing in this policy limits mandatory rights you may have under applicable law (including EU/UK consumer regulations where they apply). If local law gives you a longer withdrawal period, that period applies.

8. Changes

We may update this policy. The date at the top of this page shows the latest version. Material changes apply to new purchases after the update date.

9. Contact

Refunds and billing questions: legal@oexa.org. General inquiries: Contact.