Refund Policy

This Refund Policy explains how refunds work for purchases from Goexa LLC ("we", "us") on Goexa. It covers the Shop and paid online courses. It supplements our Terms of Use.

A. Shop products (digital & physical)

Shop purchases are paid through Stripe Checkout (card or other methods offered at checkout). Digital items (PDF books, manuals, deck downloads) are delivered via a secure download link after payment. Physical items are fulfilled via print-on-demand partners.

A.1 Digital products

You may request a full refund if all of the following are true:

• You contact us within 14 calendar days of the payment date.
• You have not exhausted the download limit in a way that makes the purchase non-refundable under mandatory consumer law (we may ask you to confirm downloads).
• You provide the purchase email and Stripe receipt / order reference.

After an approved refund:

• Download links for that order are revoked.
• You must not continue to use or redistribute the files.
• Partner commissions tied to the order are clawed back where applicable.

A.2 Physical (print-on-demand) products

• Once production has started with the print partner, refunds are limited to defective or incorrect items — contact us with photos within 14 days of delivery.
• Cancel before production when possible: email us immediately after purchase with your order reference.

A.3 How to request a shop refund

Email legal@oexa.org with subject Shop refund request and include: product name(s), purchase email, payment date, and Stripe / order reference.

We aim to respond within 3 business days. Approved refunds return to the original payment method when possible, within 14 business days of approval.

B. Paid courses (LMS)

Some Courses require payment. Payment may be collected via Stripe checkout or, for older sales, off-site (invoice / bank transfer / payment link). After payment we grant enrollment or send a single-use access code.

B.1 Eligibility

You may request a full refund if all of the following are true:

• You contact us within 14 calendar days of the date we confirmed your payment.
• You have completed less than 20% of the Course content (lessons/topics marked complete).
• No Course certificate has been issued to you for that Course.
• You provide the email address used for your student account and, if available, your invoice or payment reference.

B.2 Non-refundable (courses)

We generally do not grant refunds when:

• More than 14 days have passed since payment confirmation.
• You have completed 20% or more of the Course, unless required by mandatory consumer law.
• A certificate was already issued.
• The access code was shared publicly or used beyond the purchase terms.
• You purchased a bundle or promotion explicitly marked as non-refundable.

B.3 How to request a course refund

Email legal@oexa.org with subject Course refund request and include: course name, student account email, payment date and reference, brief reason (optional).

After an approved refund: access codes are revoked, enrollment is removed, and you must not continue to use downloaded course materials.

C. Partial refunds and disputes

We may offer a partial refund or credit at our discretion (for example duplicate charge or technical issue preventing access). Contact us before disputing a charge with your bank so we can resolve the issue faster.

D. Consumer rights

Nothing in this policy limits mandatory rights you may have under applicable law (including EU/UK consumer regulations where they apply). If local law gives you a longer withdrawal period, that period applies.

E. Changes

We may update this policy. Material changes apply to new purchases after the update date.

F. Contact

Refunds and billing: legal@oexa.org. General: Contact.